Preamble

An effective and efficient secretary is an important asset to the organization. Today’s secretary requires
knowledge and skills way beyond the technical competence. They are managers of their offices and therefore
need to build capacity in managing resources. From the knowledge, skills and attitudes acquired, the office
will be more effectively and efficiently managed.

Target Group

Secretaries working for Middle and Senior Managers
Learning Objectives

On completion, participants should be able to:

• Discuss concepts, principles and functions of management;
• Identify and discuss managerial roles of a secretary;
• Discuss and enhance problem-solving skills;
• Communicate effectively; and
• Manage the offie effectively.

Content

• The Secretary as a Manager
• Work-planning and organisation
• Communication Skills
• Customer Care
• Total Quality Management
• Public Relations and Image building
• Human Relations
• Safe Custody of Information
• Management of Change
• Work Ethics
• Meetings and Conferences
• Performance Improvement
• Stress Management
• Secretary-Boss Relations

Benefit of attending

By the end of the program , participants will be effective and efficient managers.