Preamble

Supervisors manage key result areas in any enterprise. It is therefore important that they are equipped with
the knowledge and skills to enable them manage resources effectively and efficiently.
Target Group

Supervisors who are in-charge and accountable for sections and unit performance.
Learning Objectives
On completion, the participants should be able to:

• Set performance objectives, standards and targets
• Manage and supervise staff effectively
• Apply appropriate control measures in work setups
• Create conducive atmosphere for team work performance
• Resolve work team conflicts

Content

The course will address the following areas:

• Management Concepts, Functions, Practice and Principles
• The Basic Roles of a Supervisor
• Effective Communication
• Interpersonal Relations and Team Buidling
• Work Planning and Organization
• Decision-making and Problem Solving
• Leadership Qualities of a Supervisor
• Delegation, Coordination and Control
• Managing Change in a Dynamic Environment
• Performance Appraisal, Business and Work Ethics
• Public and Community Relations
• Stress Management and Public Decorum

Benefit of attending

By the end of the program, participants will be effective supervisors.