Services You Can Expect

Training

•    Training, consultancy and research services will be delivered using the most appropriate state of the art delivery methods, by experienced trainers.
•    We will continuously review our curriculum to address customer needs.
•    We will respond to all written enquires within 3 days of receipt of the enquiry. Face to face
enquires will be handled immediately.
•    Evaluations will be carried out at the end of each course.

Consultancy

•    We will respond to all written enquires within 3 days of receipt of the enquiry. Face to face
enquires will be handled immediately.

Other services

•    Residential rooms and Recreation centre will be kept clean and tidy.
•    Conference facilities will be kept clean, tidy and attractive.
•    Internet facilities will be availed to customers.
•    Payment for services rendered will be done within 14 days upon provision of all required documents.

Our Customers’ Expectations

•    Timely response to queries.
•    Transparency and Accountability in the provision of services.

What we Expect from our Customers

•    To make prompt and timely payment of tuition fees.
•    To provide necessary information and relevant documents to enable us give prompt services.
•    Treat the Institutes staff with courtesy and respect.

Feedback Mechanisms

We welcome your views and comments through the telephone, fax, email, postal mail, personal presentation. You may direct your complaints or queries to the Customer Care desk. All such communication shall receive prompt attention and response.

For any further information, you may contact:

We will continuously update our website www.kia.ac.ke and make it your main source of information about us and our products;


The Director, Kenya Institute of Administration,
P.O. Box 23030-00604, Lower Kabete, NAIROBI.
Telephone: (254- 020) 4182311
Fax: (254- 020) 4182306
E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.kia.ac.ke