KIA Service Charter (English)

^{Resolved KIA Service Charter 2011}

SERVICES	REQUIREMENTS	USER CHARGES	TIME LINE
Receive incoming calls	Clarity & Courtesy	Free	Within 3 rings
Attend to visitors on arrival	Clarity & Courtesy	Free	Within 3 minutes
Response to enquiries	Use the appropriate Channels: Customer care desk Suggestion boxes within our offices Email & E- customer feedback form	Free	Immediately – 5 days
Pay our suppliers within the agreed credit period	Supporting documents: Invoices Credit notes Delivery notes	Free	30 days
Procurement of goods and services	Purchase of prequalification/tender documents Compliance with the Procurement and Disposal Act and Regulations	Kshs 2,000 to 5,000	Within 3 months
Recruitment	Application letter and other requirements in response to an advert	Free	6 months
Training	Full payment of tuition fees/accommodation services two weeks before commencement	Kshs 18,000 – 35,000 Kshs 56,00 – 130,000 Kshs 75,000 – 170,000 Kshs 75,000 -170,000 (Strategic Leadership Development Programme and Senior Management Course) Kshs 65,000 – 132,000 Environmental Impact Assessment (EIA)	2 weeks programme 3 weeks programme Except EIA 4 weeks 6 weeks & 4 weeks residential 3 weeks
Research & Consultancy	Remittance of research and consultancy fees as per the contract	Kshs Million 1 – 2	As per the contract 2 months - 1 year
Conference Services	Full payment at least 2 weeks in advance	Conference package Kshs 3000 – 3500 per person/ day	As per the customer request
Residential Services	Full payment at least 2 weeks in advance	Executive Kshs 4,000/per person/day Standard Ksh 3,000/day	As per the customer request
Catering Services	Full payment at least 2 weeks in advance	Teas & Lunch Kshs 1600/person (Half board) Teas, lunch & Dinner Kshs 1750/person (Full board)	As per the customer request

Kenya Institute of Administration
P.O Box 23030-00604, Lower Kabete, Nairobi
Telephone: (254-020) 4182311, (020) 2375340, 0727-496698
Fax: (254-020) 4182306
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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