• Message from Council and Director • Cover Story: KIA hosts KAPAM Public Lecture • KIA News and Events • Commentaries • What Makes A Leader? • Time For A Functional Value System In The Public Service • Crisis Management • The Significance of the External Environment In Management • A Guide To Customer Care • Induction At The Workplace • KIA Pictorial News • In My Words • KIA 2010 - 2011 courses
• Message from Council and Director • KIA News and Events • Commentaries - DEveloping Emotional intelligence and Leadership Excellence in the Public Service - Effective Communication for Managers - Impact of Assets on ORganizational Performance - High Commitment, High Performance Management • KIA Appointments • KIA Pictorial News
• Message from Council and Director • KIA News and Events • Commentaries - Motivating Public Offi cers to Deliver Quality Services - Elements of a Good Speech - Conducting Effective Meetings • KIA Appointments • Participants Corner • KIA Pictorial News
