Preamble

Secretaries are key players in the management of their organizations as Managers and personal
assistants to the Managers/Officers they work for. This demands additional knowledge and skills to
be able to cope with the changing environment in which they work.
Target Group

Personal Secretaries working for Chief Executives and their Deputies

Learning Objectives
On completion, the participants should be able to:

• Identify and discuss pertinent managerial roles of a secretary as an office manager and (Personal Assistant) to top executives

• Explain the best practices in management
• Discuss and apply managerial skills in problem solving
• Apply basic financial and procurement regulation
• Identify factors that promote and/or inhibit personal effectiveness
• Communicate and manage the office effectively

Contents

The course will address the following areas:

• The secretary as a manager
• Work-planning and organization
• Interpersonal communication
• Negotiating skills/ conflict resolution
• Public relations and image building
• Media and Human relations
• Safe custody of information
• Adapting to change
• Performance I mprovement
• Meetings & conferences
• Gender mainstreaming
• Management of stress
• Managing attitudes and time

Benefit of attending

Participants will be equipped with skills and techniques for managing the demands of their role as
Secretaries.
.