Preamble

Gemba Kaizen is a Japanese concept. In a corporate or industrial setting “gemba” is the place where
products or services are formed. ‘Kaizen” means improvement. To remain competitive, organizations have
to continuously improve their operations.

Target Group

The workshop targets all Permanent Secretaries, their deputies and equivalents in the public service, all
senior and middle level managers in the public service.

Learning Objectives

On completion, participants should be able to:

• Contextualise the Gemba Kaizen philosophy and practices in public service management
• Develop an action plan for continuous performance improvement in their organisations
• Oversee the implementation of continuous improvement programs in their respective organisations

Content

• The philosophy of Gemba Kaizen in public service delivery
• Gemba Kaizen benchmarked practice
• Process of Gemba Kaizen
• Service delivery process analysis methods
• Action planning for continuous quality service improvement

Benefit of attending

By the end of this program participants will have been empowered to engage in continual improvement at
their work places.